
Technicians will attempt to recover your lost data and files. In this case, look in an older backup to find the data you need.Ī: Once the lab receives your device, the following steps will be taken: If the Time Machine Recoveries shows a folder as inaccessible, that means that in that current backup, there was no new data to backup.

Usually the most recent backup contains the lost data, or you can look in older backup files. Within this folder, locate the Users folder to search for the data you need. On external drives with Time Machine backups, data is stored by backup date in a folder labeled “backups.backupsdb”. External drives that are not set up for Time Machine ® will likely be the in the same organization structure as before the failure. In Finder, use the drop-down menu and search by Kind to display general file types. Substitute jpg for docx, xlsx, png, and so on, for each desired file type.)įor Mac ® Users: Similar to Windows, critical files are typically stored in the Users folder. (For example: "EXT.jpg" will search for all jpg files within a directory. Using search flags such as "EXT:" will search for common extensions. If the recovery did not retain the folder structure, searches of file types can be used to locate critical information. If an external drive was sent in for recovery, data will likely be the same organization structure as before the failure occurred. If you need help, please contact Apple Support.A: For Windows Users: Most files are stored in the Users folder in Windows Explorer.

If you rename, the old account will appear as a separate user on your Mac, with a separate home folder and login. In this example, John Appleseed is a macOS user account. If it has the same name as an account already on your Mac, you're prompted to either rename the old account or replace the one on your Mac.

If your Mac starts up to a setup assistant, which asks for details like your country and network, continue to the next step, because the setup assistant includes a migration assistant. It's in the Utilities folder of your Applications folder.

